AlaCOMP makes it easy to file a claim quickly and securely so your employee can receive care without delay. Our experienced adjusters provide proactive guidance, responsive support, and a strong return-to-work strategy to help minimize disruption and control costs.
Access claims forms and additional resources to help you submit and manage claims with AlaCOMP.
AlaCOMP Claims Roadmap
Learn how AlaCOMP supports you at every stage of the claims process. From the moment an FROI is submitted, our Claims Team provides clear guidance, proactive communication, and compassionate care.
1
An employee experiences a work-related injury or illness while performing job duties.
2
The injury should be reported to a supervisor as soon as possible so proper documentation can begin.
3
First Report of Injury (FROI) Is Filed
The employer submits the First Report of Injury (FROI) to initiate the claim and notify AlaCOMP.
4
The claim is established in the system and assigned to a claims adjuster for handling.
5
Claim Investigation Begins
The adjuster gathers information, reviews the details of the incident, and determines compensability.
6
Medical Treatment Is Authorized
If the claim is accepted, appropriate medical care is coordinated with an authorized provider.
7
The adjuster monitors medical progress, communicates with all parties, and manages benefits throughout the claim.
8
When medically able, the employee returns to work, often with modified duties when appropriate.
9
The claim is closed once treatment is complete and all benefits have been addressed, or a settlement has been reached.
Claims FAQs for AlaCOMP Members
How Do I Obtain Member Portal Access?
How should I file a claim?
Claims may be filed by logging into the Member Portal or by completing the First Report of Injury (FROI) and submitting it by email to [email protected] or by fax to 334-215-8480.
When should I file a claim?
A claim should be filed within 24 hours of the employer receiving notice of a workplace injury. Notice is considered received when a supervisor, manager, safety director, or other representative of the employer becomes aware of the injury.
How Is Medical Treatment Coordinated on a Workers’ Compensation Claim?
In Alabama, the employer may direct the injured employee’s initial medical care. Employers should designate an approved medical provider and follow a predetermined medical protocol for workplace injuries. Personal physicians should not be used unless approved under the workers’ compensation claim. If you need assistance locating a provider or establishing a medical protocol, contact our Claims Team or 334-215-8234
Temporary Total Disability (TTD): Paid when the injured employee is completely unable to work. Benefits are based on two-thirds (66 2/3%) of the employee’s average weekly wage for the 52 weeks preceding the injury.
Temporary Partial Disability (TPD): Paid when the employee returns to restricted duty that results in reduced wages.
When Do Indemnity Benefits Begin?
In Alabama, indemnity benefits are subject to a 3-day waiting period. The first three days an injured employee misses work due to a workplace injury are not paid unless the disability lasts more than 21 days. If the disability extends beyond 21 days, benefits for the initial three-day waiting period become payable.
What Do I Do If the Injured Worker Has Work Restrictions?
If an injured employee is released to restricted or light duty, the employer may return them to work in a modified capacity when appropriate. AlaCOMP strongly supports return-to-work and light-duty programs and partners with vendors who can identify off-site light-duty assignments when an employer is unable to provide one. Your claims adjuster can help determine the best option for your situation.
When Can a Claim Be Denied?
Only the insurance carrier can deny a workers’ compensation claim. A claim may be determined to be non-compensable for a variety of reasons under the workers’ compensation policy. If there are questions about compensability, your claims adjuster can review the circumstances of the claim and explain the decision.
What Is a Medical Protocol?
A medical protocol outlines how workplace injuries and illnesses should be reported, evaluated, treated, and managed. It helps ensure employees receive timely, appropriate care while promoting consistency, controlling costs, reducing recovery time, and supporting a safe return to work. View an example medical protocol or download the PDF fillable medical protocol.
Why Do You Need a Medical Protocol?
A medical protocol helps ensure workplace injuries are handled consistently from the moment they occur. It provides clear direction for reporting injuries, obtaining appropriate medical care, and supporting an employee’s recovery and return to work. A well-defined protocol can also improve communication, reduce costs, and help create a safer workplace.
What Do I Do If an Employee Is Injured in a State Other Than Alabama?
Complete the First Report of Injury (FROI) for the state where the injury occurred, provided that state is the employee’s normal work location. You can find all out-of-state FROI forms above and on our Forms Page. If you have questions, contact Matt Graham for assistance.
Can I File a First Report of Injury for an Out-of-State Claim Through the Member Portal?
No. Out-of-state claims cannot be submitted through the Member Portal. Instead, complete the appropriate state-specific First Report of Injury (FROI). You can find all out-of-state FROI forms above and on our Forms page. If you have questions, contact Matt Graham for assistance.
